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<img src="https://attachments.gorgias.help/VvEzB7Nj4q97beky/hc/z8QbV2PDAm2ogePy/2024113023-cef08409-34fc-4fa9-91ef-1132051b70a2-ins.jpeg" style="width: 692px;" class="fr-fic fr-dib"> Please follow the instructions in the video below - starts at 3:21:<iframe width="100%" src="https://www.youtube.com/embed/SA5MoM79_p4??si=0kQP6EgDK6NQnNXW&amp;t=202autoplay=1&amp;mute=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

Please follow the instructions in the video below - starts at 3:21:.

How do I refill my Infusion using pouches?

Where can I find the User Manual?

Why is the MY™ Station different from any other filter out there?

What is the size of MY™ Station?

Does the MY™ Station require installation?

You claim free from microplastic but the MY™ Station is made in plastic?

Does the MY™ Station dispense hot and cold water?

How long does each filter last?

How do I know when I need to replace the filter?

What’s the maintenance like?

What's the warranty on the Sküma unit?

Can I use MY™ Station without Bases?

Product Information

How do I manage my subscriptions?

Order Management

When will I get my refund?

Do you offer exchanges?

What is your cancellation policy?

How do I cancel my order?

How do I make a return?

Returns & Refunds

Do you offer free shipping?

My order was marked delivered but it’s not here.

Shipping & Delivery

How do I skip an Infusion subscription shipment?

How do I modify my Infusion variants on my subscription?

What do I do if my item(s) arrives damaged?

What do I do if something is missing from my order?

How long does delivery take?

How do I track my order?

How do I maintain my Sküma unit?

The hot water function is not hot enough? How do I calibrate it?

My Sküma is leaking - what do I do?

Why is my Sküma is not producing waste water?

How do I refill my Infusion using pouches?Updated 7 months ago