Where can I find the User Manual?
The user manual can be found here or downloaded below:.
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What's the warranty on the Sküma unit?
By default, Skuma comes with 12-month warranty included. Before adding the Skuma to your cart, you have the option to upgrade and extend your warranty for 24-months for an additional GBP 60.
Do you offer free shipping?
We offer fast and free next-day shipping for orders over GBP 150 within the United Kingdom.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier (Royal Mail) will attempt to contact you by phone or e-mail. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please dou
Can I use Sküma without Infusion?
Yes, you can use Sküma without Infusion. Without Infusion, Sküma will still purify your water, ensuring it’s free of impurities. However, the water produced will lack the added health benefits, such as enhanced electrolytes, vitamins, or flavors prov
How do I manage my Infusion subscription?
We are happy to assist with instructions on how to manage your Infusion subscription. 1. Navigate to our self-service Infusion subscription portal [https://skumawater.com/a/loop_subscriptions/]. 2. Enter the e-mail (or phone number) used to make the
How do I skip an Infusion subscription shipment?
We are happy to assist with instructions on how to manage your Infusion subscription. 1. Navigate to our self-service Infusion subscription portal [https://skumawater.com/a/loop_subscriptions/]. 2. Enter the e-mail (or phone number) used to make the
How do I modify my Infusion variants on my subscription?
We are happy to assist with instructions on how to manage your Infusion subscription. 1. Navigate to our self-service Infusion subscription portal [https://skumawater.com/a/loop_subscriptions/]. 2. Enter the e-mail (or phone number) used to make the
What is your cancellation policy?
Skuma Water Return Policy Summary:Return Window: You have 30 days from the date of delivery to request a return. Returns beyond this period are not eligible for a refund.Replacement Units: The original 30-day return period applies; it does not reset
How do I cancel my order?
You may also contact our customer service team at [email protected]. Please include your order number (starting with SKM#) and the reason for cancellation in your message. Orders can only be cancelled before they have been dispatched. If your order
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment which are outside of our control. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance at [email protected], along with yo
What do I do if something is missing from my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-c
How long does delivery take?
Skuma units are shipped as 24-hour from fulfilment (excluding weekends) and Infusions and accessories are shipped as 48-hour from fulfilment. Please use the tracking code provided during fulfilment to track your delivery. These periods are only indic
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Once the order has been dispatched, an email will include a tracking number and a link to the carrier's tracking page. Tracking information
How do I make a return?
Returns must be initiated within [30 days] of receiving your order. Items must be in the original packaging and undamaged. Reach out to our customer support team at [[email protected]] to initiate the return process with your order number and detai
When will I get my refund?
As per our return policy, once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 30 days for the refund to reflect in your account.
Do you offer exchanges?
Yes, we offer refunds and exchanges within [30 days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our custo
How do I maintain my Sküma unit?
Please ensure to purchase the Sküma Maintenance Kit which enables you to easily descale and sterilise all internal components of your unit. What's included:. You will only need to purchase the Maintenance Kit (refills only) for ongoing maintenance.
The hot water function is not hot enough? How do I calibrate it?
Quick guide to calibrating your Sküma unit in case the hot water is not hot enough or is only producing steam. Please follow the instructions below:. 1. Activate Calibration Mode. • Press and hold the C° + Mineral button for 5 seconds until the
How do I refill my Infusion using pouches?
Please follow the instructions in the video below - starts at 3:21:.
My Sküma is leaking - what do I do?
If your Sküma unit is leaking, we’re here to help resolve the issue quickly. What to do:. 1. Take the following photos:. • A photo of your Sküma unit with all tanks inserted. • A photo of your Sküma unit with all tanks removed and the front
Why is my Sküma is not producing waste water?
If your Sküma is not producing waste water, it could be due to one of two reasons:. 1. The valve where the waste tank sits is stuck due to back pressure. • This happens when the waste tank is lifted during filtration or shortly after filtration