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How do I skip an Infusion subscription shipment?
We are happy to assist with instructions on how to manage your Infusion subscription. 1. Navigate to our self-service Infusion subscription portal [https://skumawater.com/a/loop_subscriptions/]. 2. Enter the e-mail (or phone number) used to make the
How do I modify my Infusion variants on my subscription?
We are happy to assist with instructions on how to manage your Infusion subscription. 1. Navigate to our self-service Infusion subscription portal [https://skumawater.com/a/loop_subscriptions/]. 2. Enter the e-mail (or phone number) used to make the
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment which are outside of our control. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance at [email protected], along with yo
What do I do if something is missing from my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-c
How long does delivery take?
Skuma units are shipped as 24-hour from fulfilment (excluding weekends) and Infusions and accessories are shipped as 48-hour from fulfilment. Please use the tracking code provided during fulfilment to track your delivery. These periods are only indic
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Once the order has been dispatched, an email will include a tracking number and a link to the carrier's tracking page. Tracking information
How do I maintain my Sküma unit?
Please ensure to purchase the Sküma Maintenance Kit which enables you to easily descale and sterilise all internal components of your unit. What's included:. You will only need to purchase the Maintenance Kit (refills only) for ongoing maintenance.
The hot water function is not hot enough? How do I calibrate it?
Quick guide to calibrating your Sküma unit in case the hot water is not hot enough or is only producing steam. Please follow the instructions below:. 1. Activate Calibration Mode. • Press and hold the C° + Mineral button for 5 seconds until the
How do I refill my Infusion using pouches?
Please follow the instructions in the video below - starts at 3:21:.
My Sküma is leaking - what do I do?
If your Sküma unit is leaking, we’re here to help resolve the issue quickly. What to do:. 1. Take the following photos:. • A photo of your Sküma unit with all tanks inserted. • A photo of your Sküma unit with all tanks removed and the front
Why is my Sküma is not producing waste water?
If your Sküma is not producing waste water, it could be due to one of two reasons:. 1. The valve where the waste tank sits is stuck due to back pressure. • This happens when the waste tank is lifted during filtration or shortly after filtration