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<p>Skuma units are shipped as 24-hour from fulfilment (excluding weekends) and Infusions and accessories are shipped as 48-hour from fulfilment.&#xA0;</p><p>Please use the tracking code provided during fulfilment to track your delivery. These periods are only indicative and can be subject to delays from the carrier (Royal Mail).</p>

Skuma units are shipped as 24-hour from fulfilment (excluding weekends) and Infusions and accessories are shipped as 48-hour from fulfilment. Please use the tracking code provided during fulfilment to track your delivery. These periods are only indic

How long does delivery take?

Where can I find the User Manual?

What's the warranty on the Sküma unit?

Do you offer free shipping?

My order was marked delivered but it’s not here.

Can I use Sküma without Infusion?

How do I manage my Infusion subscription?

How do I skip an Infusion subscription shipment?

How do I modify my Infusion variants on my subscription?

What is your cancellation policy?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if something is missing from my order?

How do I track my order?

How do I make a return?

When will I get my refund?

Do you offer exchanges?

How do I maintain my Sküma unit?

The hot water function is not hot enough? How do I calibrate it?

How do I refill my Infusion using pouches?

My Sküma is leaking - what do I do?

Why is my Sküma is not producing waste water?

How long does delivery take?Updated 6 months ago