If you require additional support, please do not hesitate to e-mail us at info@skumawater.com

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We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email <a href="mailto:info@skumawater.com">info@skumawater.com</a> for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. Note: The drip tray and the Infusion mineral caps are inserted inside the foam located at the back of the device&apos;s package.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email info@skumawater.com for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-c

What do I do if something is missing from my order?

Where can I find the User Manual?

What's the warranty on the Sküma unit?

Do you offer free shipping?

My order was marked delivered but it’s not here.

Can I use Sküma without Infusion?

How do I manage my Infusion subscription?

How do I skip an Infusion subscription shipment?

How do I modify my Infusion variants on my subscription?

What is your cancellation policy?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

How long does delivery take?

How do I track my order?

How do I make a return?

When will I get my refund?

Do you offer exchanges?

How do I maintain my Sküma unit?

The hot water function is not hot enough? How do I calibrate it?

How do I refill my Infusion using pouches?

My Sküma is leaking - what do I do?

Why is my Sküma is not producing waste water?

What do I do if something is missing from my order?Updated 5 months ago