We offer fast and free next-day shipping for orders over GBP 150 within the United Kingdom.

We offer fast and free next-day shipping for orders over GBP 150 within the United Kingdom.

Do you offer free shipping?

If no one was home at the time of delivery, the carrier (Royal Mail) will attempt to contact you by phone or e-mail. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please dou

If no one was home at the time of delivery, the carrier (Royal Mail) will attempt to contact you by phone or e-mail.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier (Royal Mail) at 03457740740 and provide with the tracking number sent out by e-mail.Note: Infusion orders are usually received after 48 hours of dispatch. However, depending on the season, it can take slightly longer so please bare it in mind.&#xA0; If you need additional assistance, please email our team at <a href="mailto:info@skumawater.com">info@skumawater.com</a>

My order was marked delivered but it’s not here.

If you require additional support, please do not hesitate to e-mail us at info@skumawater.com

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Shipping & Delivery

Where can I find the User Manual?

Why is the MY™ Station different from any other filter out there?

What is the size of MY™ Station?

Does the MY™ Station require installation?

You claim free from microplastic but the MY™ Station is made in plastic?

Does the MY™ Station dispense hot and cold water?

How long does each filter last?

How do I know when I need to replace the filter?

What’s the maintenance like?

What's the warranty on the Sküma unit?

Can I use MY™ Station without Bases?

Product Information

How do I manage my Infusion subscription?

Order Management

When will I get my refund?

Do you offer exchanges?

What is your cancellation policy?

How do I cancel my order?

How do I make a return?

Returns & Refunds

How do I skip an Infusion subscription shipment?

How do I modify my Infusion variants on my subscription?

What do I do if my item(s) arrives damaged?

What do I do if something is missing from my order?

How long does delivery take?

How do I track my order?

How do I maintain my Sküma unit?

The hot water function is not hot enough? How do I calibrate it?

How do I refill my Infusion using pouches?

My Sküma is leaking - what do I do?

Why is my Sküma is not producing waste water?