What is your cancellation policy?Updated 5 months ago

Skuma Water Return Policy Summary:

• Return Window: You have 30 days from the date of delivery to request a return. Returns beyond this period are not eligible for a refund.
• Replacement Units: The original 30-day return period applies; it does not reset with a replacement unit.
• Eligibility: Items must be unused, in original condition, with tags and packaging intact. Refunds may be denied if these conditions are not met.
• Proof of Purchase: A receipt is required for all returns.
• Return Process:
  1. Contact [email protected] to initiate a return.
  2. Ship returns to:
     Arch 838, Brayards Road, SE16 2AG, London, United Kingdom.
  3. Unapproved returns will not be accepted.
• For questions, email [email protected].