When will I get my refund?
As per our return policy, once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 30 days for the refund to reflect in your account.
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Returns & Refunds
Everything relating to returning your order or getting a refund
Do you offer exchanges?
Yes, we offer refunds and exchanges within [30 days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our custo
What is your cancellation policy?
Skuma Water Return Policy Summary:Return Window: You have 30 days from the date of delivery to request a return. Returns beyond this period are not eligible for a refund.Replacement Units: The original 30-day return period applies; it does not reset
How do I cancel my order?
You may also contact our customer service team at [email protected]. Please include your order number (starting with SKM#) and the reason for cancellation in your message. Orders can only be cancelled before they have been dispatched. If your order
How do I make a return?
Returns must be initiated within [30 days] of receiving your order. Items must be in the original packaging and undamaged. Reach out to our customer support team at [[email protected]] to initiate the return process with your order number and detai