If you require additional support, please do not hesitate to e-mail us at info@skumawater.com

skumawater

<p>As per our return policy, once your return has been received and processed, you will be notified via email when the refund has been issued.</p><p>Please allow 30 days for the refund to reflect in your account.</p>

As per our return policy, once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 30 days for the refund to reflect in your account.

When will I get my refund?

Returns & Refunds

Where can I find the User Manual?

Why is the MY™ Station different from any other filter out there?

What is the size of MY™ Station?

Does the MY™ Station require installation?

You claim free from microplastic but the MY™ Station is made in plastic?

Does the MY™ Station dispense hot and cold water?

How long does each filter last?

How do I know when I need to replace the filter?

What’s the maintenance like?

What's the warranty on the Sküma unit?

Can I use MY™ Station without Bases?

Product Information

How do I manage my subscriptions?

Order Management

Do you offer exchanges?

What is your cancellation policy?

How do I cancel my order?

How do I make a return?

Do you offer free shipping?

My order was marked delivered but it’s not here.

Shipping & Delivery

How do I skip an Infusion subscription shipment?

How do I modify my Infusion variants on my subscription?

What do I do if my item(s) arrives damaged?

What do I do if something is missing from my order?

How long does delivery take?

How do I track my order?

How do I maintain my Sküma unit?

The hot water function is not hot enough? How do I calibrate it?

How do I refill my Infusion using pouches?

My Sküma is leaking - what do I do?

Why is my Sküma is not producing waste water?

When will I get my refund?Updated a month ago