If you require additional support, please do not hesitate to e-mail us at info@skumawater.com

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<p>As per our return policy, once your return has been received and processed, you will be notified via email when the refund has been issued.</p><p>Please allow 30 days for the refund to reflect in your account.</p>

As per our return policy, once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 30 days for the refund to reflect in your account.

When will I get my refund?

Where can I find the User Manual?

What's the warranty on the Sküma unit?

Do you offer free shipping?

My order was marked delivered but it’s not here.

Can I use Sküma without Infusion?

How do I manage my Infusion subscription?

How do I skip an Infusion subscription shipment?

How do I modify my Infusion variants on my subscription?

What is your cancellation policy?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if something is missing from my order?

How long does delivery take?

How do I track my order?

How do I make a return?

Do you offer exchanges?

How do I maintain my Sküma unit?

The hot water function is not hot enough? How do I calibrate it?

How do I refill my Infusion using pouches?

My Sküma is leaking - what do I do?

Why is my Sküma is not producing waste water?

When will I get my refund?Updated 5 months ago